Overview

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Working within a bustling atmosphere as part of passionate team this role plays a core part in providing fantastic customer service.  

You’ll work in a variety of positions, outdoors, to ensure our visitors receive a warm welcome and deal with customer enquiries to help them enjoy their visit. You will be based at Carrick-a-Rede but may be required to work across other sites. 

We have a Welcome and Service Assistant role offering 1950 hours per year. The roles are annualised hours, where the number of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

What it's like to work here

Connected to the cliffs by a rope bridge across the Atlantic Ocean, Carrick-a-Rede Island (home to a single building - a fisherman's cottage) is the final destination. Suspended almost 100 ft (30 m) above sea level, the rope bridge was first erected by salmon fishermen over 250 years ago.  

Working closely with the Visitor Operations Manager and the Welcome Manager’s you’ll be part of the team who welcomes our visitors from all over the world to this special place. You will engage with all our visitors to inspire support through membership and help visitors to enjoy their day.

What you'll be doing

As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.  

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude