Overview

£27,000 pa 

Full Time 

Permanent 

Home Based from any location in Northern Ireland 

Some travel required a few times a year to ROI (travel costs are reimbursed)

Lantra:

Lantra is a leading awarding body for land-based industries in both the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications that are delivered through a national network of training Provider Partners.

Role summary:

Manage a network of Providers and Instructors, ensuring appropriate quality of delivery to maximise sales of Lantra’s products.

Deliver effective account management to Providers based across Ireland ensuring they have good knowledge of our products and their benefits in order to drive sales and generate income.

Act as a first point of contact for enquiries, managing and resolving issues efficiently and supporting Providers to use Lantra's Provider portal (Quartzweb)

Identify and address gaps in Provider coverage and Instructors skills/ skills across the Instructor network

Recruit new providers to fill coverage gaps

Engage with Freelance Instructors

Undertake Quality Assurance visits

Undertake a variety of administrative duties

Support marketing activity

Experience:

Customer account management

Building strong relationships with existing customers, driving loyalty and sales

Strong organisation and prioritisation skills

A methodical approach 

Ability to develop a knowledge of Lantra’s products relevant to the regions

Excellent IT skills, including Excel, Word, PowerPoint

Excellent interpersonal, telephone and listening skills

Good problem-solving skills

Able to drive