Overview

• PERSON SPECIFICATION

  Desirable 

• A minimum of 1 years’ experience, post qualification, advising on Social Security benefits or part time equivalent gained in past 3 years.
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• Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
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• Effective written and oral communication skills with emphasis on negotiating.
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• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
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• Experience of using the Advice Pro 6 case recording system.
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• Ability to use IT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
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• Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
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• Understanding of the issues affecting society and their implications for clients and service provision.
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• Understanding of social policy work within Community Advice Lisburn & Castlereagh.
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• Ability to commit to and work with the aims, principles and policies of the Community Advice Lisburn & Castlereagh
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• Understanding of equality and diversity and its application to the provision of advice.
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• Ability to monitor and maintain own standards.
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• Ability and willingness to work as part of a team.
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• Access to a car and ability to travel throughout the Lisburn & Castlereagh Council area
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• A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.

Please note: Trainee position may be considered