Overview

HHP is seeking an Education & Online Learning Specialist. This role requires developing and implementing HHP’s training programme for patient advocates/navigators, as well as the education programme for patients.

The ideal candidate has a good understanding of developing courses that are interesting, engaging, challenging, fun, and capable of changing lives.
 

Duties & Responsibilities:

- Create course outlines and develop a curriculum that is effective and engaging
- Write, proofread and edit content and curriculum for adult training programme modules
- Develop well-designed assessments for users and others within the organisation
- Communicate with department leaders to regularly update constantly evolving educational content
- Advise on the creation of course materials, including videos, presentations, LMS content, learning activities, and other training methods
- Understand best practices for delivery of web-based training
- Conduct comprehensive needs analysis to ensure training fulfills company’s needs and objectives
- Report and track training development activities and communicate objectives and progress to management
- Understand business goals, processes, and roles to support enhancements as well as process and workflow improvements planned and deployed by the company
- Maintain a solid understanding of technology used by the customer in order to deliver effective training
- Explain concepts using clear and concise language in end-user reference materials such as quick reference guides and tech tips
- Communicate technical information in a logical, organized and concise manner
- Use demonstratives such as presentations, charts or checklists to improve learner retention
- Ensure deliverables are completed on time while meeting standards of quality
- Compile and incorporate feedback into the course design
- Create an ongoing system for regularly evaluating instructional content 
- Assist in the documentation of training processes, process flows, requirements, use cases, reports, and other deliverables as needed 

Essential Skills:
- Experience with learning management systems
- Articulate, professional, credible, & ethical
- Excellent writing and verbal communication skills
- Effective under the pressure of deadlines
- Attention to detail and extremely accurate
- Experience within the healthcare industry
- Highly self-motivated
- Team player with a flexible approach
- Ability to communicate clearly with volunteers at all organisational levels, and across differing cultural backgrounds
- Motivated and passionate about HHP’s mission